FREQUENTLY ASKED QUESTIONS

 

What is the best way to contact you with questions or to place an order?

If you have any questions, please call at 970.946.3097 or e-mail me at meehmongcuisine@gmail.com. I’m available by phone Monday through Saturday from 9am to 6pm, and in person by appointment. I may be on the phone, so please make use of the voice mail. I will try my best to get back to you; if your call comes in later in the afternoon, I will return it the following day.

If you would like to meet in person, please call to make an appointment. I am happy to help you in any way with your order - from quantities to platter selection; often this would be best accomplished in person.

How much notice do I need to give for a catering order?

I highly recommend a two weeks notice for orders as I source specific ingredients from Albuquerque, NM or Denver, CO.

Please keep in mind that I am sometimes booked and must stop accepting orders. I always recommend placing your order as soon as you decide to use MEE to cater your event.

Is there a minimum order?

I do require a minimum order of $150 per event.

What are single-service items and how do I get them?

These items include paper plates, eating utensils, paper napkins, and plastic serving utensils. They are available upon request at a cost of $1 per guest.

What can I expect when I order from MEE Hmong Cuisine?

All of my food is prepared to order and is intended to be served at room temperature or slightly chilled.

There are no hidden costs, though some of my prices vary with seasonal availability. In all cases, I will make sure you understand clearly what you are getting, and what it costs. If you are trying to figure out how much food to order for a special event, I will be attentive to your needs. Please let me know what you are looking for, and I will do our best to provide helpful information.

Please note that MEE is a food service only business. I do not provide staff or rental equipment for events.

What is your delivery policy?

As a food only service, I simply drop off the food. You are in charge of the set up since the food is essentially ready to serve. I schedule your delivery least 30 minutes before your guests arrive. If you would like help setting up, please let me know for an additional charge. I must also allow for a longer “set up” window.

What is the charge for delivery?

You may pick-up your orders or deliveries within a 10 mile radius of Pagosa Springs, CO is $35. I’m sorry to share that currently, I am only available to service to the city of Pagosa Springs, CO.

If an order is so large it requires two people and/or two delivery vehicles, or if there are access challenges (stairs, difficult parking, etc.), additional charges will apply. Please contact me for more details.

How are the items on your menu packaged, presented, served, etc.?

MEE’s food is plattered on or in catering trays/bowls. They are fully garnished and ready to serve. All you must do is pop off the lid/cover. These platters are disposable and are yours to keep or toss.

Due to space, time, and handling constraints I am unable to use your platters.

How do I pay for my order?

You are welcome to pay with cash, credit card, or check. Checks must be made to Mee Hmong Cuisine LLC.

*A 50% of your total is due with your order form as a nonrefundable payment and the other half will be collected when I deliver your order.

This deposit is to cover foods that cannot be used, labor, and jobs we may have declined in order to accommodate your event. It also confirms your event date.

The second half of your payment is due upon event date.

Can I change my order once it has been placed?

I am usually able to accommodate changes made at least a few days before your event. Please note that I consider all orders final two days before the scheduled event date and are not able to make any changes after this time.

What is your cancellation policy?

Please let me know as soon as possible if you need to cancel you order. Orders that are canceled less than two full days before the scheduled event date will be charged 100% of the second half of the invoice.

*Please note that there is a 50% nonrefundable payment when placing your order.

How do you offer tastings?

With adequate advance notice, I can arrange a “Hot Box” for you to taste items before you decide to order. A Hot Box will start at $50 for a standard box, which feeds about two people with four select menu items or you may select items for an additional charge. In general, I would need an advance notice to schedule a Hot Box.

There are a few items on the menu that cannot be made for tastings - I’ll let you know if you’ve chosen any of these items. Please contact me to schedule you a Hot Box!

Is a gratuity automatically added to my order?

I do not automatically add gratuities to catering orders. We are often asked if tipping is customary, to which we respond that some customers do and others do not. The matter is up to you. Gratuities are shared among all who helped prepare and execute your order.

If you have further questions, click here to fill out a contact form, call me or email me at meehmongcuisine@gmail.com.

I look forward to talking with you and answering all your questions!